Refund policy
RETURN & REFUND POLICY
Overview At Infraglow, we comply with all applicable consumer protection laws and regulations. This policy outlines your rights and our procedures regarding returns and refunds.
Eligibility for Returns We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in its original condition
- In its original packaging
- Accompanied by proof of purchase
The following items are non-returnable:
- Opened or used beauty and skincare products
- Gift cards
- Sale or discounted items
How to Initiate a Return To start a return, contact us at PovLensSupportgmail.com with:
- Your order number
- The item(s) you wish to return
- The reason for your return
Our team will respond within 1–3 business days with instructions on where to send your package. Do not send your return without first receiving instructions from us.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service.
Refunds Once we receive and inspect your return, you will be notified by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Contact us at PovLensSupportgmail.com
Contact 📧 PovLensSupportgmail.com